Privacy Policy

Effective Date: 17 September 2025

Electronic Receptionist is a trading style of Intrinity AI Limited, a company registered in England and Wales (Company No. 16308468) with its registered office at {{address}} (“we”, “us”, “our”).

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following information:

From garage owners / clients

• Business name

• Contact name

• Email

• Phone number

• Address

• Payment details
  
  

From your customers (via our service)

• Caller’s name

• Phone number

• Vehicle registration

• Enquiry details

• Booking preferences

From our website

• Technical data such as IP address, browser type, and cookies (see section 9 on Cookies)
  
  

2. How We Use Your Information

We use your information to:

• Provide and manage our AI receptionist service

• Process payments and manage subscriptions

• Set up phone numbers and messaging services (via Twilio)

• Communicate with you about the service

• Improve, secure, and maintain our website and services

We do not sell or share your data with third parties for marketing purposes.

3. Lawful Basis for Processing

We rely on the following lawful bases:

• Contract – to deliver our services to you and your customers

• Consent – where you or your customers explicitly provide it (e.g. opt-in forms)

• Legitimate Interests – for business operations, security, and service improvements

• Legal Obligation – where required by law or regulation

4. Data Sharing

We may share data with:

• Service providers such as Twilio (telephony), Stripe (payments), and hosting providers

• Professional advisors (lawyers, accountants, insurers)

• Regulators or authorities where legally required

All third parties are bound by contractual obligations to protect your data.

5. International Transfers

Some service providers (e.g. Twilio, Stripe) may store or process data outside the UK.
We ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your information.

6. Data Retention

• Client data – retained while you remain a customer and up to 6 years afterwards for legal/accounting purposes

• Customer call/message data – retained only as long as necessary to provide the service (typically up to 12 months unless otherwise agreed)
  
  

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction or deletion

• Restrict or object to processing

• Request data portability (transfer to another provider)

• Withdraw consent (where applicable)

To exercise your rights, please contact us at team@electronicreceptionist.co.uk.

8. Security

We implement appropriate technical and organisational measures to safeguard your data, including:

• Encryption

• Access controls

• Regular monitoring and audits
  

9. Cookies

Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings, but this may affect website functionality.

10. Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this policy or how we handle your data, please contact us:

Intrinity AI Limited (trading as Electronic Receptionist)
📧 Email: team@electronicreceptionist.co.uk
🏢 Address: 99 Lander Close, BH15 1UL.

If you are not satisfied with our response, you may complain with the UK Information Commissioner’s Office (ICO): www.ico.org.uk.